Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Name and contact information (email address, phone number, mailing address)
• Company name and job title
• Account credentials (username, password)
• Payment and billing information
• Communication preferences
• Any information you provide in forms, surveys, or correspondence

1.2 Automatically Collected Information

When you access our website or SaaS platforms, we may automatically collect:

• Device information (device type, operating system, browser type)
• IP address and geographic location
• Usage data (pages visited, time spent, clicks, navigation patterns)
• Cookies and similar tracking technologies
• Log data and analytics information

1.3 Client Project Data (Service-Based Engagements)

In connection with our software development and consultancy services, clients may provide:

• Business requirements and project specifications
• Technical documentation and source code
• Test data and databases
• Third-party API credentials (handled with strict confidentiality)
• Any data necessary for project execution

1.4 SaaS Platform Data

When you use our SaaS products, we may collect:

• User-generated content and data stored within the platform
• Usage metrics and feature utilization data
• Integration data from connected third-party services
• Support tickets and customer service interactions

2. How We Use Your Information

2.1 Service Delivery

• Deliver software development, consultancy, and SaaS services
• Process transactions and send related information
• Manage user accounts and provide customer support
• Communicate about project updates, deliverables, and service changes

2.2 Platform Improvement

• Analyze usage patterns to improve our services and platforms
• Develop new features and functionalities
• Conduct research and analytics
• Monitor and enhance platform security and performance

2.3 Marketing and Communications

• Send newsletters, promotional materials, and updates (with consent)
• Respond to inquiries and provide information about our services
• Conduct surveys and collect feedback

2.4 Legal and Compliance

• Comply with legal obligations and regulatory requirements
• Enforce our terms of service and agreements
• Protect against fraud, abuse, and security threats
• Respond to legal requests and prevent harm

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your data with:

3.1 Service Providers

Third-party vendors who assist in operating our business (cloud hosting, payment processing, analytics, email services). These providers are contractually obligated to protect your data.

3.2 Business Partners

Strategic partners with whom we collaborate to deliver services, subject to appropriate data protection agreements.

3.3 Legal Requirements

When required by law, court order, or governmental authority, or when necessary to protect our rights, safety, or property.

3.4 Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure access controls and authentication mechanisms
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Incident response procedures for potential breaches
• Secure development practices (OWASP guidelines)
• Regular backups and disaster recovery procedures

5. Data Retention

We retain your information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce agreements
• Maintain business records as required by applicable laws

For SaaS platforms, customer data is retained for the duration of the subscription and deleted upon request after account termination, subject to legal retention requirements.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

6.1 Access and Portability

Request a copy of the personal information we hold about you in a structured, commonly used format.

6.2 Correction

Request correction of inaccurate or incomplete personal information.

6.3 Deletion

Request deletion of your personal information, subject to legal retention requirements.

6.4 Opt-Out

Opt out of marketing communications at any time by clicking the unsubscribe link in emails or contacting us directly.

6.5 Restriction and Objection

Request restriction of processing or object to processing of your personal information in certain circumstances.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve user experience and platform functionality
• Provide targeted advertising (with consent)

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our website and services.

8. Third-Party Services

Our website and platforms may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

We use the following categories of third-party services:

• Analytics (Google Analytics, Google Tag Manager)
• Cloud infrastructure (AWS, Google Cloud, Azure)
• Payment processing
• Customer support platforms
• Email marketing services

9. International Data Transfers

As we operate globally (serving clients in the US, Canada, Europe, and other regions), your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and compliance with applicable data protection regulations.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.

11. Client Data Confidentiality (Service Engagements)

For our software development and consultancy services:

• All client data and project information are treated as confidential
• We execute Non-Disclosure Agreements (NDAs) upon request
• Access to client data is restricted to authorized team members only
• Client data is not used for any purpose other than project delivery
• Upon project completion, client data is securely deleted or returned as per agreement
• We do not share client information with other clients or third parties without explicit consent

12. SaaS-Specific Terms

12.1 Data Ownership

You retain all ownership rights to the data you upload to our SaaS platforms. We do not claim any ownership of your content.

12.2 Data Processing

We process your data only to provide the services you have subscribed to and as described in this Privacy Policy.

12.3 Data Export

You can request an export of your data at any time through the platform or by contacting our support team.

12.4 Account Termination

Upon account termination, we will delete your data within 30 days unless retention is required by law or you request an extension for data migration purposes.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. For significant changes, we may also send an email notification. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: