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Refund & Cancellation Policy

Last Updated: October 23, 2026

This Refund & Cancellation Policy applies to payments made to Guava Trees Softech Private Limited ("Guava Trees Softech", "we", "us", "our"), GSTIN 23AAJCG1002E1ZF, for (a) software development, consulting and other service engagements, and (b) digital products that we sell online, including PlayTambola.Live. Online payments are processed by our payment partner, Cashfree Payments.

1. Software Services & Project Engagements

1.1 Governing Agreement

Fees, payment milestones, cancellation rights and any refunds for software development, consulting, SaaS implementation and support engagements are governed by the signed proposal, Statement of Work (SOW) or contract for that engagement. Where that agreement says something different from this policy, the agreement prevails.

1.2 Milestone and Advance Payments

  • Payments for milestones, sprints or work already delivered or performed are non-refundable.
  • Advance payments for work that has not yet started may be refunded, in full or in part, as set out in the agreement, after deducting the value of work already performed and any third-party costs already incurred on the client's behalf (such as licences, domains or cloud resources).
  • Subscription or hosting fees for a period that has already started are non-refundable unless the agreement states otherwise.

1.3 Cancelling an Engagement

Either party may cancel an engagement as allowed by the agreement, including any notice period it specifies. On cancellation, the client pays for work performed up to the cancellation date and we hand over the deliverables completed and paid for up to that date.

1.4 Billing Disputes

If you believe an invoice is incorrect, email admin@guavatrees.com with the invoice number and the reason. We will review it in good faith and respond with a resolution; any amount found to be charged in error will be credited or refunded.

2. Digital Products Sold Online

Our digital products are delivered instantly to your account after a successful payment, so the general rules below apply. Each product may also publish its own refund policy with product-specific details; if the two differ, the product's own policy applies to that product.

  • Because delivery is instant, an order cannot be cancelled once payment succeeds and the purchase has been credited to your account.
  • If you close the payment window before paying, no order is charged and nothing needs to be cancelled.
  • Purchases are non-refundable once credited, except in the cases listed in section 3.2 below.

3. PlayTambola.Live Seat Bundles

PlayTambola.Live is a social, entertainment-only tambola game owned and operated by Guava Trees Softech Private Limited. Hosts can buy seat bundles, which are a digital hosting allowance. Seats are credited instantly after a successful payment and never expire. Seats have no cash value and cannot be withdrawn or transferred. The full product policy is available at go.playtambola.live/refund-policy.

3.1 Cancellations

Because seats are credited instantly, an order cannot be cancelled once the payment succeeds and the seats are in your account.

3.2 When We Refund

Once seats are credited, purchases are non-refundable, except in the following cases, where we refund the full amount including GST:

  1. Charged, but seats not credited — your money was debited but the seats did not reach your account. We normally detect this ourselves and reverse the payment automatically.
  2. Duplicate payment — you were charged more than once for the same order.
  3. Wrong amount charged — you were charged an amount different from the bundle price plus GST shown at checkout.
  4. Unauthorised transaction — a payment made from your account that you did not authorise, reported promptly and confirmed after our review.

We do not give refunds for unused seats, for a change of mind, or for games that ended early, had fewer players than expected, or were affected by your own internet or device problems.

3.3 How to Request a Refund

Email admin@guavatrees.com within 7 days of the payment with:

  • the email address on your PlayTambola.Live account;
  • the order number (for example PTL-2026-000042) shown in Transaction history and on your receipt;
  • the payment date and amount, and the bank reference / UTR if you have it;
  • a short description of the problem.

We will reply within 2 working days.

3.4 How Refunds Are Paid

Approved refunds are paid back to the original payment method (the same UPI account, card, wallet or bank account) through Cashfree Payments. We start the refund within 2 working days of approval, and it usually reaches you within 5–7 working days, depending on your bank. Any seats from a refunded order are removed from your account.

4. Related Policies

5. Contact & Grievances

For refund or cancellation questions, please contact us:

Guava Trees Softech Private Limited

GSTIN: 23AAJCG1002E1ZF

  • Registered Office: H.No. 47, Saabri Villa, Lala Lajpat Rai Colony, Bagh Dilkusha, Bhopal, Madhya Pradesh, India – 462023
  • Email: admin@guavatrees.com
  • Phone: +91 99818 08584

Grievance Officer

Grievance Officer, Guava Trees Softech Private Limited, at the registered office above, or by email at admin@guavatrees.com / phone +91 99818 08584. We acknowledge every grievance within 24 hours and aim to resolve it within 15 days.