Shipping & Delivery Policy

1. No Physical Shipping

We sell only software services and digital products. No physical goods are shipped, and no shipping or delivery charges apply to any order.

2. Digital Products

Digital products bought on our websites or apps are delivered electronically to the account you used to make the purchase, once we have received and verified your payment. A payment receipt is sent to your registered email address.

3. PlayTambola.Live Seat Bundles

• When you choose a bundle in PlayTambola.Live, the app shows the amount to pay (including GST), our UPI and bank details and an order number. You pay Guava Trees Softech directly by UPI or bank transfer (NEFT, IMPS or RTGS) and enter the UPI / bank reference number (UTR) in the app.
• The order shows as Pending verification in Transaction history. We check the payment against our bank statement and add the seats — normally within a few hours between 10am and 10pm IST, and always within 1 working day. Business and bulk plans invoiced by us are added once the payment reaches our account.
• A payment receipt / GST tax invoice is emailed to your registered email address and can be downloaded at any time from Account → Transaction history.
• Seats can be used as soon as they are added to host games with more than 5 players, and they never expire.

If you paid but the seats are not in your account after 1 working day, email admin@guavatrees.com with your order number and UTR. Such cases are covered by our Refund & Cancellation Policy. The product's own delivery policy is at go.playtambola.live/delivery-policy.

4. Software Services & Project Engagements

Software development, consulting, hosting and support services are delivered electronically — through source-code repositories, deployed environments, documentation and online meetings — according to the scope, milestones and timelines agreed in the signed proposal, Statement of Work or contract for that engagement.

5. Contact

For any delivery question, please contact us: